Meet Your Horicon Bank Branch Managers
We’re more than your Branch Managers; we’re relationship bankers, and we’re here to answer your questions and find the right products and services to meet your unique needs.
Meet Mia Acevedo
Branch Manager
As Branch Manager, Acevedo will oversee daily branch operations, support employee development, and continue Horicon Bank's commitment to personalized service and strong community relationships in the Wauwatosa area. Passionate about helping customers, Mia takes pride in being a trusted resource through both successes and challenges. She believes in hard work, dedication, and consistently giving her best. Her experience in both customer-facing and operational roles has given her a well-rounded understanding of banking systems and processes, allowing her to better support customers, colleagues, and the communities she serves.
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Location
Wauwatosa at Mayfair Collection11530 W Burleigh St. Suite 120
Wauwatosa, WI 53222
Some Fun Info About Mia
Experience
Mia has more than 20 years of experience in the banking industry.
Expertise
Customer Service | Leadership and Team Building | Business Development
Extracurriculars
Mia is passionate about giving back to her community and looks forward to becoming even more involved in the Wauwatosa area. During the summer, you can often find her volunteering at the summer concert series at The Mayfair Collection. In her free time, Mia enjoys writing and is currently working on several books across a variety of genres, including poetry, romance, thriller, self-help, and spiritual guidance. Feel free to ask her about them!
Meet Stephanie Albers
Northern Regional Manager
NMLS ID: 553102Stephanie specializes in assisting our premier and business customers with their everyday banking needs. She works with them to complete a financial analysis, then presents solutions unique to them to help them achieve their financial goals. She also offers an FDIC analysis and partners with our Business Lending and Treasury Management teams to provide customers with the best experience possible. Stephanie enjoys thinking outside the box to be a trusted advisor, helping customers reach their financial goals. Stephanie graduated from Marian University with a bachelor’s degree in marketing and another in music administration. She also graduated from the Leadership Fond du Lac Program in 2011.
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Some Fun Info About Stephanie
Experience
Stephanie has more than 11 years of experience in the banking industry and has been with Horicon Bank since 2018.
Expertise
Checking | Saving and Money Market Accounts | CDs | HSAs | IRAs | Business Accounts | Treasury Management | Online Banking
Extracurriculars
Stephanie loves helping out her community any way she can! She is president of the Board of Directors for Habitat for Humanity of Fond du Lac County, board member of the Mayville Area Chamber of Commerce, member of the Empty Bowls Committee, member of the Noon Kiwanis Club of Fond du Lac, member of the Money Smart Week Committee, singer with the Holy Family Catholic Parish Jazz Choir and a flautist with the Fond du Lac Symphonic Band. Stephanie enjoys camping and spending time outdoors with family and friends. She’s also a musician and loves to sing and play the flute!
Meet Kelly Braeutigam
Branch Manager
As manager, Kelly assists customers and her team by answering any questions they may have while providing the best customer service possible. Her typical day consists of opening and servicing accounts and advising her team. Kelly enjoys getting to know customers and connecting with them on a personal level. She particularly loves helping people become more financially aware and secure. Her goal every day is to give her customers the best products and service. Kelly attended University of Wisconsin – Washington County and University of Wisconsin -Stevens Point and earned a bachelor’s degree in English. Kelly graduated from the West Bend Leadership program in 2022 where she and her team created a program to help combat the social isolation of seniors in Washington County.
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Some Fun Info About Kelly
Experience
Kelly has more than 3 years of experience in the banking industry and has been with Horicon Bank since 2020.
Expertise
Customer Service | Relationship Banking | Personal Accounts
Extracurriculars
Kelly enjoys collecting things such as books, vinyl records and cats. As a result, most everything she owns is covered in cat hair!
Meet Amy Eschenbauch
Branch Manager
Amy values being a great teammate to her co-workers and helping customers with their financial needs. The best part of her job is building trust with customers and helping them work through their financial challenges. Amy strives to go the extra mile to help whenever she can. She believes it is important to continue creating an environment where people feel cared about.
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Some Fun Info About Amy
Experience
Amy has more than 5 years of experience in the banking industry and has been with Horicon Bank since 2017.
Expertise
Customer Service | Problem Solving | Communication
Extracurriculars
In Amy’s free time she enjoys reading and writing poetry!
Meet Maria Genke
Branch Manager
Maria manages our Appleton branch, along with overseeing the Oshkosh and Fond du Lac branches. She opens and services deposit accounts and develops relationships with personal and business customers. Maria finds it rewarding to make a personal connection with customers to meet their financial needs. She enjoys working with branch managers and their associates to help them grow and develop their skills. You could say Maria was “born and raised” a Horicon Banker. It is the only place she has worked! She started in Horicon Bank’s Beaver Dam Main branch as a high school student in 1999 and then moved to the Fox Valley to attend college. From there she received a bachelor’s degree in business administration from UW-Oshkosh.
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Some Fun Info About Maria
Experience
Maria has more than 22 years of experience, and she has been at Horicon Bank since 1999.
Expertise
Customer Service | Personal and Business Deposit Accounts | HSAs | IRAs
Extracurriculars
Maria enjoys volunteering at the Heckrodt Prairie Hootenanny in Menasha every year. In her spare time, she loves spending time in the kitchen, cooking and baking with her kids, reading and all things chocolate!
Meet Brenda Hetebrueg
Southern Regional Manager
Brenda works hard to manage and grow the West Bend branch. She enjoys helping customers with their financial needs and making sure they are aware of all of the great products and services Horicon Bank offers. She also enjoys working together with her team to give the best customer service possible and helping her team succeed and grow. Brenda graduated from American Institute of Banking with several banking and manager diplomas. She has worked in the banking industry for more than 35 years, and her favorite part is getting to know her customers personally.
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Some Fun Info About Brenda
Experience
Brenda has more than 35 years of banking experience and has been with Horicon Bank since 2018.
Expertise
Customer Service | Relationship Banking | Personal and Business Accounts
Extracurriculars
Brenda is very involved in the West Bend community. She is a Big Brothers Big Sisters Board Member, West Bend Area Chamber of Commerce Ambassador and member of the Columns 5K Run Walk Committee. Brenda loves to garden and spend time with family, especially her granddaughter.
Meet Nekana Kitzerow
Branch Manager
Nekana assists customers with their daily needs, answers their questions and provides the best customer service possible. She also provides guidance, support and mentoring to her banking team. She enjoys working with customers from all walks of life and has found that a caring attitude wins in most cases.
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Some Fun Info About Nekana
Experience
Nekana has more than 6 years of experience in the banking industry.
Expertise
Customer Service | Customer Interactions | Leadership and Team Building
Extracurriculars
Nekana is a singer and has performed in many choral groups and is a choral leader at her church! In her spare time, she enjoys spending time with her 6 adult children!
Meet Darlene Kurtz
Central Regional Manager
Darlene enjoys the variety her position as a Regional Manager and working closely with our Gliding Free Club. She describes every day as a new experience, opportunity and challenge. From mentoring her team, being involved and communicating financial literacy opportunities, getting to know Gliding Free members to getting involved in the community, Darlene finds ways to be a caring banker for customers and teammates. Darlene says she appreciates that Horicon Bank doesn’t push products on customers but instead builds relationships with customers by suggesting products and services that are better suited for their lives. Her goal is to educate customers about all the great services Horicon Bank offers and that they don’t have to go to a big bank for convenient banking options. Darlene values her life/work experience she has received here at Horicon Bank since 1991. She completed a Leadership Development Certificate from University of Madison School of Business in 2015 and has participated in Wisconsin Bankers Association courses along with other various banking courses to continue her education and growth.
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Some Fun Info About Darlene
Experience
Darlene has more than 32 years of experience and has been at Horicon Bank since 1991.
Expertise
Customer Service | Relationship Banking | Communication and Leadership | Mentorship | Detail Oriented | Mobile/Online Banking Assistance | Banking Products and Services
Extracurriculars
Darlene serves as a board member on the Wisconsin Bankers Association Financial Literacy Advisory Board and on the United Way of Dodge County Board. She enjoys camping, motorcycle rides, boating, and local music events, and her top priority is being with her family and friends.
Meet Diana Lemmen
Branch Manager
Diana manages daily operations, handles customer transactions, opens accounts, addresses customer inquiries, and performs daily account maintenance. Additionally, she assists other employees with various tasks as needed and offers guidance to her team. She also finds and arranges the branch's next volunteer event. Diana's favorite aspect of her role is the customer interactions and the opportunity to get to know her customers on a personal level, beyond just financial matters. She appreciates the variety in her daily tasks and enjoys learning something new every day. Diana values team collaboration and the close connections she has with her coworkers. She loves that Horicon Bank promotes a healthy work/life balance and encourages community involvement.
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Some Fun Info About Diana
Experience
Diana has more than 12 years of banking experience and has been at Horicon Bank since 2022.
Expertise
Customer Service | Customer Interactions | Account Opening
Extracurriculars
Diana is passionate about community service and actively seeks out opportunities to help. She volunteers with the Wisconsin Ovarian Cancer Alliance, managing their merchandise and apparel sales table at events in Milwaukee, Madison, and Green Bay throughout the year. Additionally, she represents Horicon Bank at various New Berlin events, including Safety Saturday, the 4th of July Kiddie Parade, Business Trunk & Treat, and the branch’s annual Toys for Tots Drive. In her spare time, Diana loves traveling with her family and friends, both within the state and beyond. Be sure to ask her about her upcoming vacation or getaway – she would be happy to share the details with you!
Meet Hannah Lockwood
Branch Manager
Hannah oversees the daily operations of the Randolph branch, delivering a personalized banking experience tailored to each customer’s unique financial needs and goals. She enjoys helping customers discover ways to make banking easier, more convenient, and more efficient. Hannah values her daily interactions with customers and takes pride in building trusted, long‑term relationships that enhance the overall banking experience. She holds a Bachelor of Science in Education and previously served as a Special Education Teacher and Behavior Specialist throughout Dodge County. Hannah brings over a decade of leadership and program development experience, with a strong focus on relationships and individualized solutions.
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Some Fun Info About Hannah
Experience
Hannah brings over a decade of leadership and program development experience, with relationships and individualized solutions and has been with Horicon Bank since 2026.
Expertise
Customer Service | Relationship Banking | Leadership
Extracurriculars
Outside of work, Hannah enjoys dirt bike racing and traveling throughout the Midwest to attend racing events.
Meet Amy Mohr
Branch Manager
Amy works with and educates customers on products and services Horicon Bank offers and assists them with any of their banking needs. She also helps her team with day-to-day operations. Amy enjoys the customer interaction and helping out her team when needed. Her goal is to grow the Waupun branch, educate our youth and give our customers the best customer service she can. Amy achieved her bachelor’s degree in business administration from Cardinal Stritch University in Milwaukee and has been in banking since 1998 in various roles.
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Some Fun Info About Amy
Experience
Amy has more than 23 years of banking experience and has been at Horicon Bank since 2019
Expertise
Customer Service | New Account Opening | IRAs | HSAs
Extracurriculars
Amy serves as treasurer for Waupun Fine Arts, Inc. and enjoys camping, hiking at state parks, along with visiting wineries. She loves spending time with family, including her two dogs, Koda and Rahsko.
Meet Paul M. Monfils
Branch Manager
NMLS ID: 794935As the Oshkosh Branch Manager, Paul manages, retains, and expands financial relationships with our personal, business, and prospective customers. He meets and exceeds goals set by the Bank for production, sales, and service. He assesses customer needs for products and services and makes appropriate recommendations to add value for the customer and improve their financial lives. What Paul enjoys most about his job is working with customers and helping them achieve their financial goals and dreams. He also likes being a part of a team - working with new team members and mentoring them to help achieve their career goals. Paul attended University of Wisconsin – Oshkosh and graduated with an extensive background in financial services, management, and customer service at the branch banking level.
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Some Fun Info About Paul
Experience
Paul has more than 30 years of experience in the banking industry and has been with Horicon Bank since 2023.
Expertise
Customer Service | Lending | Relationship Banking | Personal Accounts | Deposit Accounts including IRA's and HSA's
Extracurriculars
Paul enjoys cycling, playing guitar, reading, and spending time with his son!
Meet Mikaela Nummerdor
Branch Manager
As manager, Mikaela assists customers with opening personal and business accounts. She also supports the frontline staff with completing transactions and mentors her team by helping them achieve their personal and professional goals. Mikaela loves getting to connect with her customers on a personal and professional level. She enjoys helping them reach their best financial potential while also still providing the local customer service Horicon Bank is known to provide. Mikaela attended the University of Wisconsin – Eau Claire where she earned a bachelor’s degree in fine arts. She currently chairs our Horicon Bank Art Committee where the team builds positive connections and enriches our communities through involvement in the arts. Mikaela is also involved in the Wisconsin Bankers Association BOLT, which is a team that works to provide an environment where members can expand their leadership roles in the Wisconsin financial community.
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Some Fun Info About Mikaela
Experience
Mikaela has more than 5 years of experience in the banking industry and has been with Horicon Bank since 2019.
Expertise
Customer Service | Leadership | Relationship Building | Personal Accounts | Problem Solving
Extracurriculars
Mikaela enjoys taking advantage of volunteer opportunities in the communities where we serve. She is currently a Board Member for the Friends of West Bend Parks and Recreation. She has previously presented an award at the Grafton Area Chamber of Commerce Awards Banquet, volunteered at the West Bend Chalkfest, Falls Festival of the Arts, and the Ozaukee Night Market to name a few. In her spare time, you’ll see her working on her art! She just had her first solo art show at the Thrasher Opera House in Green Lake and has displayed her work in various other shows across Midwest.
Meet Matthew Peterson
Branch Manager
Matt oversees the daily operations of the Horicon branch. He enjoys coaching and training employees to help them learn and grow. He also strives to make sure his team is delivering an excellent customer experience. One of his favorite things about his job is getting to know and assisting our customers anyway he can. Over 21 years of experience in customer service has helped Matt sharpen his excellent customer service and management skills.
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Some Fun Info About Matthew
Experience
Matt has more than 21 year of customer service experience and has been at Horicon Bank since 2022.
Expertise
Customer Service | Leadership | Management
Extracurriculars
Matt moved to Wisconsin in 2005, but he has always been a big Green Bay Packer fan. When he moved to Wisconsin, he felt like he was meant to live here. He loves visiting Door County and Devil’s Lake State Park - two of his favorite places!
Meet Jackie Plagenz
Branch Manager
Jackie assists customers with their daily needs, answers their questions and provides the best customer service possible. Jackie strives to make each customer feel how much we genuinely care about forming a banking relationship with them. She enjoys working with customers to be able to assist with their financial needs and show them how easy and convenient banking can be. Jackie has 31 years of prior banking experience ranging from teller, teller supervisor, customer support center, IRA specialist, trust officer, deposit compliance officer and deposit operations department.
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Some Fun Info About Jackie
Experience
Jackie has more than 31 years of experience in the banking industry and has been with Horicon Bank since 2019.
Expertise
Customer Service | Building Relationships
Extracurriculars
Jackie enjoys helping her community. She is passionate about volunteering at her local church. She also loves to travel and recently went to Europe. She believes that traveling opens so many opportunities for new experiences!
Meet Kay Schoep
Branch Manager
Kay oversees daily activities within the Green Lake branch while providing excellent customer service to her customers. She also coaches, trains and motivates her staff to be the best they can be! She strives to meet budgets and goals and to live by the Horicon Bank mission and virtues. What she enjoys most is having the pleasure to know and work with her amazing customers and team of coworkers. Kay has an Associate Degree in marketing and completed the Managing the Performance of Others course from Moraine Park Technical College.
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Some Fun Info About Kay
Experience
Kay has more than 11 years of experience in the banking industry. She first joined Horicon Bank in 2010 for two years and then missed her Horicon Bank family and rejoined us in 2018.
Expertise
Relationship Banking | Team Building
Extracurriculars
Kay enjoys volunteering in the Green Lake community any chance she gets. She helps at the Green Lake Area Animal Shelter, Rotary Club, and Green Lake Area Chamber of Commerce Promotions Committee and is a member of the Green Lake Association. When Kay is not working, she enjoys boating, car shows, camping and taking care of her two new adopted kittens — who are brothers!
Meet Michelle Velie
Branch Manager
Michelle provides support and coaching to her teams in the Ripon offices. Along with working with her fantastic staff, she provides relationship banking to our customers. She is the open line of communication from business and personal customers alike. Most of all, Michelle enjoys the simple things, like watching her customers’ businesses and community grow and evolve, knowing that she was able to be a part of their success. She also loves working with the youth of the community, whether it be in a personal finance class, school Career Day, Girl Scouts or special local events. Michelle started working for Horicon Bank when she was in a youth apprenticeship program through her high school. She then completed her Supervisor Leadership Certificate from UW-Madison and attended Fundamentals of Lending School through the Wisconsin Bankers Association.
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Some Fun Info About Michelle
Experience
Michelle has more than 26 years of experience in the banking industry and has been with Horicon Bank since 1998.
Expertise
Personal and Business Banking | Relationship Banking | HSAs | IRAs | Trust Accounts