Episode 2
Training employees is a critical part of any business, but it can be especially challenging in the banking industry. Kerry Murphy, a Retail Training Officer at Horicon Bank, understands this challenge firsthand.
In this episode Kerry shares her background and how she trains bank employees. During the conversation, they touch on various topics related to employee training, including the importance of creating a program that is tailored to each individual employee. Kerry shares insights on how to engage employees in the training process and how to create an environment that is conducive to learning. By the end of this episode, you will have a better understanding of how to train your bank employees and why it is so important to do so.
Highlights
05:44 – A personality is the combination of characteristics or qualities that form and individuals’ distinctive character, so it is what makes you, you.
06:48 – Anyone who would know me, I do not enjoy conflict. I avoid that as much as possible. I just want everyone to get along and have a good time, and that’s really fun most of the time.
09:53 – Getting to know the person you’re training as much as you can on a professional level before you get started, just find out a little bit about them and what they are expecting from your training.
13:05 – I really struggle with the lack of confidence. I feel bad that people don’t believe in themselves and that’s really hard for me to see people struggle on that.
19:20 – Just accept people as they are and understand that we are all different.
The Banking on Business podcast is aimed at helping entrepreneurs grow their businesses with practical strategies they can start using today. Hosted by Grace Bruins, Marketing Officer at Horicon Bank, each episode features an expert guest and explores ways to innovate the way you do business.